Loudega.
Legal

Privacy policy.

Last updated · January 2026

Introduction

Loudega ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our retail locations.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information we collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services or create an account
  • Make a purchase at one of our retail locations
  • Sign up for SMS/text message notifications
  • Contact us through our website or email
  • Subscribe to our newsletter or marketing communications

This information may include:

  • Name and contact information (email address, phone number)
  • Billing and payment information
  • Location or address information
  • Communication preferences

SMS / text message terms.

By opting in to receive SMS/text messages from Loudega, you agree to the following terms:

Consent to receive messages

By providing your phone number and opting in, you consent to receive recurring automated marketing and informational text messages from Loudega. Consent is not a condition of any purchase. You can opt in by texting a keyword to our short code, signing up on our website, or through other methods we may provide.

Types of Messages

Messages may include:

  • Promotional offers and discounts
  • New product announcements
  • Location updates and new retail installations
  • Transaction confirmations and receipts
  • Account notifications and alerts
  • Customer service communications

Message frequency

Message frequency varies. You may receive up to 4 messages per month for marketing purposes. Transactional messages (such as purchase receipts) are sent as needed based on your activity.

Message and data rates

Message and data rates may apply. Loudega does not charge for SMS messages, but your mobile carrier's standard messaging rates may apply. Please contact your wireless carrier for details about your text messaging plan.

How to opt-out

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a final confirmation message to confirm that you have been unsubscribed. You will no longer receive SMS messages from us unless you opt in again. You may also text HELP for assistance or contact us at hello@loudega.com.

Carrier disclaimer

Carriers are not liable for delayed or undelivered messages. SMS messaging is available on participating carriers only. Major carriers are supported, but service may vary. Contact your carrier for specific information.

Important · No sharing of opt-in data

We will not share, sell, rent, or disclose your opt-in consent or phone number to any third parties for their own marketing purposes. Your opt-in information is used solely by Loudega to communicate with you about our services, and we do not share this information with third-party marketers or affiliates for their independent use.

How we use your information

We use the information we collect to:

  • Process transactions and send transaction receipts
  • Operate, maintain, and improve our services and retail locations
  • Send promotional communications (with your consent)
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage and trends to improve user experience
  • Protect against fraudulent or unauthorized activity
  • Comply with legal obligations

Sharing your information

We may share your information in the following situations:

  • Service Providers: We may share your information with third-party vendors who perform services on our behalf (e.g., payment processing, email delivery).
  • Legal Requirements: We may disclose your information where required by law or to respond to legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information to third parties.

Data security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@loudega.com.

Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to this privacy policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact us

If you have questions or comments about this privacy policy or our privacy practices, please contact us:

Loudega

Louisville, Kentucky

Email: hello@loudega.com

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